Reputation Management is vital in ensuring a company’s success. A reputation can be damaged in an instant and it is up to the company on how they will handle specific situations. Crises can be viewed as an opportunity for your company to grow, but if actions are not implemented quickly, brands will suffer greatly.
The next few posts will discuss examples of companies that were faced with crises and either bounced back from the situation or were left with a tarnished brand. We hope these examples are helpful to learn what not to do in these high-stress situations and take notes on companies that were able to improve their company for the better.
By: Hospitality and Travel team